Return Policy

We hope that you’ll love your brand new car accessories, but we understand that sometimes things just do not work out as planned — and we’re here to help.

Before Returning a Product

If you’d like to return an item for any reason, please contact our customer support team first before taking any action. We’ll guide you through the process and provide all necessary return instructions.

📧 topcarathens@yahoo.com
📧 topcargreece@gmail.com

Return Terms

• Return Window: Returns are accepted within 14 days of receiving your order.
• Refund Eligibility: A full refund will be issued only if the product:
  • Has not been used or installed
  • Is undamaged and in its original condition
• Refund Processing: Refunds are processed within 14 days of receiving the returned product.

Please note: National or bank holidays may delay processing. In such cases, refunds will be issued on the next available business day.

Shipping Costs

• Customer Responsibility: Return shipping costs are typically covered by the customer.
• Rare Exceptions: In the rare case of a defective item or if the wrong product was sent, we will cover return shipping costs.
• In all cases, the item must be returned to us before any refund is issued.

Return Shipping Instructions

• All returns must be shipped via a courier service and delivered to our headquarters (see address at the end of this page).
• The item remains your responsibility until it reaches us, so we strongly recommend using a tracked and insured shipping method for protection.

Customs & Duties

If your return shipment involves customs fees or import duties, they must be covered by the party responsible for the return shipping. This policy applies even in cases of returns from outside the EU.

Please note: Customs procedures may also delay delivery and refund processing.

Summary

• Returns are accepted within 14 days of delivery.
• A full refund is provided only if the item is unused, undamaged, and returned in its original condition.
• Return shipping is the customer’s responsibility — except in the rare case of a faulty or incorrect item.
• All returns — even in cases of error — must be sent back to us for the refund to be issued.

Return Address (For Returns Only)

Top Car
Ermou 7, Agia Varvara
12351 Athens
Greece

📞 Tel.: +30 210 5132367
📧 Email: topcarathens@yahoo.com